Passengers with reduced mobility
Royal Air Maroc pays particular attention to passengers with reduced mobility and ensures optimum comfort, safety and support during the trip.
We request that you inform us in advance regarding any disability you have and the level of assistance you require so that we can best accommodate your needs.
U.S. regulations for the transport of passengers with reduced mobility
In accordance with U.S. Department of Transportation regulations (14 CFR Part 382), passengers with disabilities are entitled to certain rights and protections when traveling by air.
Obtaining a Copy of 14 CFR Part 382 :
If you would like to obtain a copy of the U.S. Department of Transportation's rule on nondiscrimination on the basis of disability in air travel (14 CFR Part 382), you can do so in the following ways:
Telephone (U.S.):
Toll-Free Hotline for Air Travelers with Disabilities: 1-800-778-4838 (voice) or 1-800-455-9880 (TTY)
Aviation Consumer Protection Division: 202-366-2220 (voice) or 202-366-0511 (TTY)
Mail (U.S.): Air Consumer Protection Division, C-75, U.S. Department of Transportation, 1200 New Jersey Ave., SE., West Building, Room W96-432, Washington, DC 20590
Online: Aviation Consumer Protection Division's website:
www.transportation.gov/airconsumer
Important Note:
The information above is primarily for flights originating or terminating in the United States.
For flights within Morocco or other international destinations, please refer to the specific regulations and assistance options provided by Royal Air Maroc.
Information
“ At Royal air Maroc we are committed to make your journey/travel as comfortable as possible, if you need a wheelchair service, we encourage you to inform us at least 48 hours before your flight even if prior notice isn’t required, this allow us to best prepare for your arrival at the airport.
Here’s how you can make your reservation :
- Through our website form :
https://www.royalairmaroc.com/ma-fr/information/demander-assistance-speciale
- Call center : +212 522 48 97 97
- At the airport during the check in"
Travelling with your own wheelchair or assistive device
To keep your wheelchair safely once entrusted at check-in, you must take some precautions:
- When booking, you will be informed by our Royal Air Maroc staff of the terms and conditions of acceptance of personal chairs: by type of chairs, depending on battery type (dry or wet / Lithium or not), size (length * width * height).
- Royal Air Maroc accepts wheelchairs, motorised or not, as well as mobility assistance devices, provided they comply with the regulations in force regarding the dimensions.
- To prevent any accidental use, please carry along the wheelchair manufacturer's instructions with you to the airport.
- Your presence or that of your companion is required for dismantling and reassembling your device.
- Irrespective of the type of your electric wheelchair, you must register it as a luggage when checking -in.
You can if necessary have your personal wheelchair until boarding. It will then be returned to you when your luggage is being delivered. Loading your wheelchair in the aircraft hold must meet certain requirements, in accordance with air transport regulations in force